Fire Safety star 4.1 (below 30 reviews)

AFA Protective Systems, Inc.

Fire protection service

location_on 519 8th Ave Fl 4, New York, NY 10018

56 Ranked #45 of 50 Fire Safety businesses

Company Overview

AFA Protective Systems, Inc. is a commercial kitchen equipment fire safety specializing in Fire protection service based in 519 8th Ave Fl 4. AFA Protective Systems Provides Fire Alarm System and Security Alarm System Design, Installation Monitoring, Inspection, Testing and Maintenance for Commercial and High Rise Residential Properties in New York City. Services include Fire Safety, Fire Alarms. Rated 4.1 out of 5 based on 22 Google reviews.

Performance Score

56

Ranked #45 of 50 Fire Safety businesses

Composite score from Google ratings, review distribution, and licensing & compliance signals. Drawn from 17 customer review comments.

Service Quality
71
Reliability & Accountability
74
Licensing & Compliance
60
After-Service & Support
56
Communication & Responsiveness
68
Reasonable Pricing
54
Rating Consistency
10

Products & Services

Fire Safety Fire Alarms

Customer Reviews

17 recent Google reviews analyzed for scoring

fire alarm systems · 4 company · 3 customer dedication · 2
★☆☆☆☆ Feb 4, 2026

Please please please<br>Avoid corporates like this. They got me in so much trouble that I have to pay an arm and a leg in fire watch services, for panel replacements and upgrades that I cannot begin to explain. Very unprofessional.

★☆☆☆☆ Mar 10, 2023

Tried to get information on a product sent to our company and Mindy in the customer service should not be working with customers. Poor communication skills with no knowledge of how to help. Would not recommend.

★☆☆☆☆ May 25, 2021 Owner response

STAY AWAY FROM THIS COMPANY!<br><br>We've been waiting for 2 years for AFA to finish our fire alarm system. We are currently OUT OF BUSINESS thanks to AFA! not responsive and completely unorganized, AFA has no respect for small business owners specially when they are women of color.<br><br>Our dreams and our business gone thanks to this company. Even FDNY told us on the phone that not only did they abandon the plans at some point last year but that nobody was monitoring anything.

★☆☆☆☆ Sep 30, 2020 Owner response

Very sad to say - have had a horrible time with AFA. Multiple missed appointments, emails with no responses after weeks, service technicians showing up without the correct equipment. It's been frustratingly rough time with this vendor. We have been a paying client for years and feel completely let down.

★★☆☆☆ May 14, 2020 Owner response

You get what you pay for, and there is a reason they are so cheap.<br>Very poor service after install

Rating Breakdown

5 star
below 30
4 star
below 30
3 star
below 30
2 star
below 30
1 star
below 30