Repairer star 3.8 (below 30 reviews)

Universal Coolers

Restaurant supply store

location_on 120 13th St, Brooklyn, New York, 11215

Company Overview

Universal Coolers is a commercial kitchen equipment repairer specializing in Restaurant supply store based in Brooklyn. Services include Refrigeration. Rated 3.8 out of 5 based on 17 Google reviews.

Performance Score

49

Ranked #65 of 69 Repairers

Composite score from Google ratings, review distribution, and service/product signals. Drawn from 12 customer review comments.

Service Quality
67
Reliability & Accountability
62
Reasonable Pricing
56
Communication & Responsiveness
44
After-Service & Support
50
Licensing & Compliance
50
Rating Consistency
8.7

Products & Services

Refrigeration

Customer Reviews

12 recent Google reviews analyzed for scoring

calling · 2
★☆☆☆☆ Jul 18, 2024

Tried calling because of an issue with a new cooler and no one wanted to help me over the phone now I am stuck with a brand new cooler that does not work

★☆☆☆☆ Jul 18, 2024

Would never buy any of there products. Horrible people to talk to over the phone

★☆☆☆☆ Jul 18, 2024

Review #1. Horrible costumer service. Tried calling there tech support and absolutely got no where with them. Needed help programming a temperature controller the fellow who answered the phone was so rude and would not help whatsoever because he told me he didn't have the time I would never buy the universal cooler

★★★★★ Sep 12, 2023

Trustworthy manufacturer with fair prices and a dedicated staff. They keep their word and deliver quickly. Highly recommended to all foodservice equipment dealers.

★★★★★ Jan 14, 2022

These guys are the best. Great prices and they can custom make anything you can think of. They stand behind their product and do the right thing by their customers for a long term relationship which is more than what I can say for other companies out there. Highly recommended.

Rating Breakdown

5 star
below 30
4 star
below 30
3 star
below 30
2 star
below 30
1 star
below 30